NIDOOL (Network for Integrated Digital Online Open Learning) respects your privacy and is committed to protecting personal information entrusted to us.
This Privacy Policy explains how NIDOOL collects, uses, stores, shares, protects, and processes personal information when users access our websites, applications, learning platforms, examination systems, certification services, and related products (collectively, the “Platform”).
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
1. Who we are
NIDOOL is an education technology platform that provides learning management systems (LMS), student information systems (SIS), educational institution management, online learning delivery, assessment and examination services, AI-assisted proctoring, digital certification, learning marketplace services, and analytics and reporting solutions.
For the purpose of applicable privacy laws, NIDOOL may act as a data controller, data processor, or joint controller, depending on the specific service being provided.
2. Information we collect
We collect information necessary to provide, secure, improve, and operate our services.
A. Account information
- Full name
- Username
- Email address
- Telephone number
- Profile information
- Date of birth (where required)
- Institution affiliation
B. Educational information
- Courses enrolled
- Learning progress
- Grades
- Assessment results
- Academic records
- Certifications obtained
- Learning history
C. Institution information
For institutional users, we may collect:
- Organisation name
- Administrative records
- Student records
- Faculty records
- Institutional configurations
D. Assessment and examination information
Where assessments are conducted, we may collect:
- Examination records
- Assessment submissions
- Examination timestamps
- Candidate verification records
- Proctoring data
E. Identity verification information
Where required, we may collect:
- Government-issued identification
- Verification photographs
- Biometric verification data
- Identity verification results
F. Payment information
Where applicable, we may collect billing information, transaction records, and subscription information.
NIDOOL does not store complete payment card details unless expressly required and permitted by law.
G. Technical information
- Device information
- Browser information
- IP address
- Operating system
- Access logs
- Network information
- Cookies and tracking technologies
H. Communications information
- Support requests
- Survey responses
- Feedback submissions
- Customer communications
3. How we collect information
Information may be collected:
- Directly from users
- From institutions
- Through platform usage
- Through automated technologies
- Through third-party integrations
- Through examination and proctoring systems
4. Purposes of processing
NIDOOL processes personal information to provide services, operate educational systems, maintain security, improve services, communicate, and comply with legal obligations.
A. Provide services
- Create and manage accounts
- Deliver learning content
- Manage examinations
- Issue certifications
- Verify identities
B. Operate educational systems
- Manage student records
- Support institutions
- Generate reports
- Deliver analytics
C. Maintain security
- Prevent fraud
- Detect abuse
- Investigate incidents
- Protect users
D. Improve services
- Analyse usage
- Improve performance
- Develop new features
- Enhance user experience
E. Communicate
- Service updates
- Support communications
- Administrative notices
- Security notifications
F. Legal compliance
- Meet regulatory obligations
- Respond to lawful requests
- Enforce agreements
5. Legal basis for processing
Where required by law, NIDOOL relies on one or more of the following legal bases:
- User consent
- Contract performance
- Legal obligations
- Legitimate interests
- Protection of vital interests
- Public interest obligations
6. Assessment and proctoring data
Certain examinations may involve enhanced monitoring technologies. This information is processed solely for maintaining assessment integrity, fraud prevention, examination security, and certification validation.
- Identity verification
- Video recording
- Audio recording
- Screen monitoring
- Browser monitoring
- Behavioural analytics
- Examination activity logs
7. Sharing of information
NIDOOL does not sell personal information. Information may be shared with educational institutions where users participate through an institution; certification bodies for certification and credentialing; regulatory authorities where required by law; professional legal, compliance, security, and audit advisers; and service providers.
- Hosting services
- Cloud infrastructure
- Communication services
- Analytics services
- Payment processing
8. International data transfers
Information may be processed in countries other than the country of residence. Where international transfers occur, NIDOOL implements appropriate safeguards designed to protect personal information.
9. Data retention
NIDOOL retains information only for as long as necessary to provide services, meet contractual obligations, maintain educational records, support certification verification, and comply with legal requirements. Retention periods may vary depending on the type of information and applicable laws.
10. Information security
NIDOOL implements administrative, technical, and organisational safeguards designed to protect information against unauthorised access, loss, misuse, disclosure, alteration, and destruction.
No method of transmission or storage can be guaranteed as completely secure.
11. Children's privacy
Certain services may be used by children under applicable educational programmes. Where required, parental consent will be obtained, educational institutions may act as authorised representatives, and additional safeguards may apply.
NIDOOL does not knowingly collect children's information in violation of applicable laws.
12. User rights
Subject to applicable laws, users may have the following rights. Requests may be submitted using the contact details below.
- Access personal information
- Correct inaccurate information
- Delete information
- Restrict processing
- Object to processing
- Withdraw consent
- Request portability
- Lodge complaints with regulators
13. Marketing communications
Users may opt out of marketing communications at any time. Administrative and service-related communications may still be sent where necessary.
14. Third-party links
The Platform may contain links to third-party websites or services. NIDOOL is not responsible for the privacy practices of external services. Users should review the privacy policies of those services independently.
15. Changes to this policy
NIDOOL may update this Privacy Policy periodically. Updated versions will be published on the Platform. Material changes may be communicated through additional notices.
Contact information
NIDOOL — Network for Integrated Digital Online Open Learning
Email: privacy@nidool.com
Website: www.nidool.com
Address: 685, Eflaye Estate, Durumi, Abuja, FCT, Nigeria
17. Complaints
Users who believe their privacy rights have been violated may contact NIDOOL using the information above. Where applicable, users may also lodge complaints with relevant data protection authorities.
18. Acknowledgement
By accessing or using the Platform, users acknowledge that they have read and understood this Privacy Policy and consent to the processing of information as described herein.
